To further optimise the service experience for overseas clients, Huqing Amur has recently upgraded its after-sales service system, introducing a ‘Global 24-Hour Response’ service commitment. For international clients, the company has established multilingual service teams and overseas spare parts warehouses. Customers may submit service requests through multiple channels including online support, dedicated account managers, and emergency hotlines. The after-sales team will respond within 24 hours to formulate solutions. For major equipment failures, technicians can be dispatched on-site within 72 hours, effectively minimising downtime. Overseas clients will receive immediate troubleshooting guidance and solutions to ensure uninterrupted equipment operation.

Furthermore, the company offers complimentary periodic inspections and technical training for all sold equipment, providing comprehensive safeguards for stable client operations.